Legoland changes accessibility policy after complaint at Ninjago dark ride
Legoland Windsor changed its accessibility policy after a boy was asked to prove he could walk at LEGO NINJAGO The Ride. The dark ride became a concrete example in a wider debate about how theme parks welcome disabled guests.
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A visit to LEGO NINJAGO The Ride took an unexpected turn for Legoland Windsor after the mother of 7-year-old Sebby challenged how her son had been treated. Sebby has cerebral palsy and had recently undergone several major operations. During a September 2019 visit, he wanted to ride the dark ride, but according to his mother he was asked, in front of other guests, to show that he could walk three steps because staff considered that relevant in case of an evacuation. The incident led to a formal complaint, legal advice and a petition that gathered more than 27,000 signatures. Legoland Windsor eventually met with the family and changed its rules. At LEGO NINJAGO The Ride and two other attractions, guests no longer have to prove that they can walk; from March 2021, the approach was expected to expand to several more rides. For visitors and theme park followers, the story gives the attraction a significance beyond its interactive 3D technology. It became part of a wider conversation about accessibility, dignity and how parks balance safety procedures with a respectful guest experience.